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Frequently Asked Questions (FAQ)

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1. What is Queen Fashionz?

Queen Fashionz is a premier women’s fashion brand that specializes in high-quality, on-trend clothing, dresses, accessories, and custom designs. Our goal is to provide stylish, timeless fashion that makes every woman feel confident and empowered. Explore our collection of formal dresses, casual wear, bridal gowns, and unique accessories.

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2. What products does Queen Fashionz offer?

At Queen Fashionz, we offer an extensive range of fashion-forward products, Handwork designer fabrics, Stone crystal work VIP George wrappers, human hair extensions, all type of fabrics, including:

  • Dresses: From elegant evening gowns to casual cocktail dresses, we offer a variety of styles for any occasion.

  • Accessories: Shop stylish jewelry, bags, scarves, and more to complement your look.

  • Outerwear: Find trendy jackets, coats, and blazers to complete your wardrobe.

  • Footwear: Discover the perfect pair of heels, flats, and boots for any occasion.

  • Custom Clothing: We offer bespoke designs for a personalized and unique fashion experience.

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3. How do I place an order at Queen Fashionz?

Placing an order with us is quick and easy:

  1. Browse our online store and select your desired product.

  2. Choose the size, color, and any other options.

  3. Add your items to the shopping cart.

  4. Proceed to checkout, providing your shipping and payment details.

  5. Complete your order and receive an email confirmation with your order and tracking info.

Or else

  1. Contact us on Whatsapp & share products order details

  2. Confirm the design and color with us 

  3. Will providing your product estimate, shipping and payment details

  4. Proceed to payment option offer by us whichever is comfortable or easy to you.

  5. Complete your payment and share screenshot with us, after confirmation of payment will start process your order , at time of shipment will share tracking details on whatsapp.

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4. Do you offer custom clothing?

Yes, we specialize in creating custom designs tailored to your exact specifications. Whether it’s a wedding dress, evening gown, or a special event outfit, our designers will work closely with you to bring your vision to life. Contact us through the "Custom Design" section on our website to begin your bespoke journey.

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5. What materials are used in Queen Fashionz products?

We carefully select premium fabrics such as silk, velvet, satin, chiffon, cotton, and more to ensure luxury and comfort. For eco-conscious shoppers, we also offer a collection of sustainable fabrics that align with our commitment to both style and sustainability.

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6. How long does shipping take?

Shipping times depend on your location:

  • Domestic orders typically arrive within 3-7 business days, with expedited options available.

  • International orders may take 7-14 business days, depending on customs and location. Once your order ships, you’ll receive tracking information to monitor its progress.

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7. Do you offer international shipping?

Yes, we ship worldwide! During checkout, you’ll be able to select your country, and shipping fees will be calculated accordingly.

 

8. What payment methods does Queen Fashionz accept?

We accept a variety of secure payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)

  • PayPal

  • Google Pay

  • Western Union 

  • Money Gram

  • Bank Account

  • UPI Pay

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9. Can I return or exchange an item?

We want you to be satisfied with your purchase. If you’re not happy, you can return or exchange your items within 15 days of receipt. Items must be unworn, unwashed, and in original condition. Custom-designed pieces and sale items are final sale.

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10. How do I care for my Queen Fashionz items?

Each garment comes with specific care instructions based on fabric and design. Generally, we recommend dry cleaning for delicate fabrics like silk and satin. For everyday pieces, hand washing or using a delicate cycle on the machine is best. Always check the care label for guidance.

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11. Do you have a physical store or showroom?

Yes, We have manufacturer unit in Mumbai and Surat Currently, Queen Fashionz is an online-only brand, but we do host occasional pop-up shops and events in select cities. Join our newsletter or follow us on social media for updates on upcoming events.

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13. Can I track my order?

Yes! After your order ships, you’ll receive an email with a tracking number. You can also log into your account to view the status of your order.

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14. Do you offer gift cards?

Yes, Queen Fashionz offers digital gift cards for any occasion. You can purchase them online and send them as gifts to loved ones. Gift cards can be redeemed for any product on our website.

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15. How can I contact customer service?

Our dedicated customer service team is available to assist you. Contact us via:

  • Email: queenshub@yahoo.com

  • Phone: +91 8169129298 / +91 9769061990

  • Live Chat: Available on our website

We strive to respond within 24 hours to ensure you receive the support you need.

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16. Do you offer discounts or promotions?

Yes, we offer exclusive discounts, sales, and promotions for our customers. To receive the latest deals and offers, sign up for our newsletter and follow us on social media.

17. How do I join the Queen Fashionz loyalty program?

Join our loyalty program to earn points with every purchase. Points can be redeemed for discounts, special offers, and early access to sales. Simply sign up on our website to start earning rewards today.

18. Are your products ethically sourced?

Queen Fashionz is committed to sustainable fashion and ethical sourcing practices. We work with manufacturers who adhere to fair labor practices and eco-friendly production methods. Our goal is to provide stylish and ethical clothing options for fashion-conscious consumers.

19. Can I place a bulk order for a special event?

Yes, we accommodate bulk orders for special occasions like weddings, corporate events, and parties. Contact us at queenshub@yahoo.com for pricing, custom options, and order details.

20. Can I request specific colors or designs?

If you have a specific color or design in mind that isn’t listed, feel free to reach out. We offer customized designs and will work with you to create something unique. Contact us through our website to discuss your ideas.

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